Okullarda yöneticilerin yaşadıkları çatışmalar (Malatya İli örneği)

The conflicts experienced by the administrators in the schools (example of Malatya city province)

Abstract

Conflicts may occur from time to time, both between administrators and teachers within the organizational structure of the school. It is of great importance to know the source of the conflicts, to know which issues cause them, and timely correct interventions to use the consequences of the conflict in favor of the organization. The skills of managers in managing conflict and the contribution of stakeholders to cooperation and cohesion are essential for the organizations to run training efficiently. In this process, the solutions used by managers must be effective. With the qualitative researcher method, the questions in the semi-structured interview form created by the researcher were asked to three female administrators and seven male administrators working in Malatya in the academic year 2020-2021. The conversations were recorded on the device with the permission of the managers for the complete recording of the data during the interview. The obtained data were coded using the qualitative data analysis technique, and the findings were divided into subcategories. Frequency and percentage were used in analyzing the data. As a result of the research; According to the administrators in schools, the lack of communication and the weekly course schedule are the most common causes of conflict. It was observed that the conflicts during the epidemic period were mostly experienced due to the uncertainty of the process, lack of knowledge and inadequacies in technological issues. It was observed that the managers evaluated the conflict in the negative category and gave the answers mostly to demoralization and poor performance. It has been reported that among the methods of conflict resolution, they mostly use problem solving and reconciliation methods.